Returns Policy

Last updated: 26th January, 2026

This policy applies to all purchases made through our Shopify website.

FAULTY OR INCORRECT ITEMS:

If your item arrives faulty or not as described, you are entitled to a refund or exchange under the Consumer Rights Act 2015.

Please contact us within 14 days of receiving your order, providing:

• Your order number
• A description of the issue
• Photographic evidence

Failure to contact us within this timeframe may affect your eligibility for a return

RETURNS:

Returns are only accepted once approved. Please do not send items back without contacting us first, as unapproved returns may be refused.

CONDITION OF RETURNING ITEMS:

Returned items must be:

• Unworn 
• In original condition and packaging

Items showing signs of misuse or damage unrelated to a manufacturing fault may be rejected.

REFUNDS AND REPLACEMENTS:

Once a return is approved and received, we will assess the item and offer one of the following where appropriate:

• Replacement
• Repair
• Refund to the original payment method

Refunds will be processed within 14 days of approval.

RETURN POSTAGE:

If an item is confirmed to be faulty or incorrect, we will refund reasonable return postage costs. Proof of postage will be required.

CONTACT:

For all return enquiries, please contact us via the details provided on our website.

This policy does not affect your statutory rights